FAQ | Frequently Asked Questions

Orders

Below are some of are common questions about orders

How do I make a purchase?

You don’t need to create an account to place an order. This approach is designed to enhance the user experience and make the process more convenient for our customers. However, creating an account and opting in for marketing emails allows you to stay informed about exclusive discounts and receive promo codes sent directly to customer accounts.

How do I know if my order is confirmed?

Once your order is confirmed, you will receive an email from us summarizing the details of your order. Additionally, we will send you a tracking code so you can monitor the progress of your shipment.

Didn’t receive a confirmation email or tracking code? Reach out to us through the chat section, and our team will conduct the necessary investigation.

Can I change my shipping address after my order is placed?

You can change the delivery address, but this must be done before the shipping process begins. In such cases, contacting our team is the best option.

Shipping & Returns

Below are some common questions about shipping, returns, and exchanges

Do you ship internationally?

Bitco Be provides shipping to every country within the European Union. If the country you wish to have your products shipped to is not listed while placing your order, you can complete your order via email.

When will my order be shipped?

The shipping process may be influenced by factors such as our inventory status and the destination country. However, shipments will not take longer than 5 business days to be dispatched.

What is your return policy?

Our return policy is straightforward and customer-friendly. You can return purchased items within 3 months, provided they are undamaged. There is no cost for returns. To initiate a return, send a message via the chat section stating that you wish to return the items, along with your email address and order number. Our team will provide you with a free return label via email.

How long will it take until I receive my order?

Orders generally take 5-8 business days to reach our customers. If you have not received your shipment within this timeframe, we recommend reaching out to us. At Bitco Be, we will track the shipping process on your behalf in the event of any issues. Should a problem arise, we will take full responsibility and resolve it for you.

Didn't find your answer?

If you have a more detailed or different question, reaching out to us might be the quickest solution. Our team will review your requests and inquiries and get back to you within 24 hours.

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